About: Using StoryFile for Business

Similarly to Conversational Video, businesses can greatly benefit from incorporating storyfile into their practices:

• Customer Support. Options are usually limited to chatbots or text-only interactions, which can feel impersonal and easily lead to frustration. A storyfile can convey empathy, often lost through other means of communication.
• Frequently Asked Questions (and Responses!). Your customer’s most burning questions can be answered through interaction with a storyfile.
• Training and Instruction. A storyfile can provide your customers and employees with education and training assistance while navigating your company’s website.