The Ask App User help section lists and describes the parameters included in the URL and how they are used to control the features and interface of the WebApp.
Basic Trouble Shooting Tips:
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Use Google Chrome browser and make sure it is updated to the latest version for optimal performance.
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Check your internet bandwidth using fast.com to ensure that your internet connection is fast enough to load the StoryFile.
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Try logging in and out of Conversa to refresh the connection and resolve any issues that may be causing the StoryFile to not work properly.
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Check with your Conversa Admin to ensure that you have been granted access to the StoryFile. Without proper access, you will not be able to view or interact with the StoryFile.
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If you are having trouble sharing the link to a StoryFile, make sure the sharing settings are set to "unlisted" instead of "private". This will allow others to access the StoryFile without having to request permission first
Need Help?
StoryFile Customer Support
Call: +1 833-STORYFILE
Email: support@storyfile.com
Mon-Fri 9am - 6pm PT
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